- Element is month-to-month. Cancel anytime with 30 days written notice.
- Setup fees are refundable until your account is activated.
- No pro-rated refunds. Service continues through the period you paid for.
- No early termination fees.
Overview
We want ending a service to be as clear and fair as starting one. This policy covers Element, our done-for-you business platform, and other recurring services from Narrow Edge Innovations, Inc.. Project work is covered by your proposal or agreement.
Cancellation notice
To cancel, give us 30 days written notice by emailing help@narrowedgeinnovations.com. The notice period gives us time to wrap up work in progress and hand over anything you need.
Contract terms
- Element is a month-to-month service. You can cancel at any time with 30 days written notice.
- If you choose to finance your setup fees, you will sign an agreement that sets out the payment schedule for those fees.
Refunds
- Setup fees are refundable if you cancel before your account is activated. Once activated, setup fees are non-refundable.
- Monthly fees are not refunded. After you cancel, your service continues until the end of the period you paid for.
- We do not offer pro-rated refunds.
Early termination
There are no penalties or fees for ending service early. Refunds are not issued for services after activation, and any financed setup fees remain due under your financing agreement.
Changing your plan
You can move to a different plan. Downgrades take effect at the start of your next billing cycle. Upgrades can take effect right away.
Final invoice and processing
Your final invoice comes through our normal billing system and can be paid online. Approved refunds are processed within one business day of approval. Your bank may take a few more days to post it.
Project work
Brand, website and custom development projects follow the payment schedule and cancellation terms in your proposal or agreement.
Special circumstances
If something unusual comes up, reach out. We review special circumstances case by case and try to do the fair thing.
Contact us
Questions about cancelling or refunds? Email help@narrowedgeinnovations.com.